How to delete your PLAYUS account

You can delete your PLAYUS account yourself from Settings in the app, the Toss mini app or on the web. Your account and records are deleted right away and this cannot be undone.

How to delete

iOS and Android app

  1. Open the app and go to Settings (bottom dock or the gear at the top right).
  2. Tap "Delete account" at the very bottom.
  3. Review what will be deleted and kept, type the confirmation word, then tap "Delete account".

Toss mini app

  1. Open the PLAYUS mini app in Toss and go to Settings.
  2. Tap "Delete account" and follow the steps.

Web browser

  1. Open PLAYUS Settings in the same browser (device) you play on.
  2. Tap "Delete account" at the bottom and follow the steps.

Open PLAYUS Settings

Deleted immediately

  • Sign-in links (device, phone number, Toss, Apple, Google) and all sign-in tokens
  • Your data (MB) balance and hearts — any remaining amount is forfeited
  • Nickname, character, ranking records, reviews and inbox
  • Push notification device registrations and notification settings

Kept after deletion

  • Data coupon codes already issued stay valid on Triptok after you leave. You will not be able to see them in the app again, so save the codes first.
  • Data coupon exchange and payment records are kept in a form that does not identify you, as required by law.
  • To prevent repeated sign-up bonuses, one-way hashes of your phone number and device are kept for 30 days and then deleted.

This cannot be undone

A deleted account and its data cannot be restored. If a data coupon exchange or payment is still in progress, you can delete your account once it finishes.

If you cannot use the app

If you removed the app or cannot sign in, request account deletion through a 1:1 inquiry on our support page. We will process it after confirming the account is yours.