Support

Check the FAQ first. If that does not solve it, send us a 1:1 inquiry.

FAQ

How do I turn my data (MB) into an eSIM?

After logging in (Toss login in the Toss app, phone number verification on the web), go to My data → Turn into a data coupon and turn as much data as you like into a data coupon, from 100MB in 100MB steps or all at once. Register the coupon code on TripTok to get Korea data or an eSIM for your destination. Only the amount you exchange is deducted.

Where do I find my data coupon and how do I use it?

Find and copy the code under My data → My data coupons. Tap Redeem for eSIM on TripTok, register the code, then pick Korea data or the eSIM for your destination. Registering the coupon does not install or activate the eSIM, so follow TripTok’s instructions to install it.

I won a game but didn't get any data

A won round is added to your wallet after the server verifies the result. Practice rounds after you reach today’s limit do not earn data. Check the history in My data first; if it’s still missing, contact us with the game name and the time you played.

I watched an ad but couldn't retry

You need to watch the ad to the end to retry the same round once from the start. Retry ads have a daily limit, and a retry pass is only valid for a limited time. If it still fails after a full ad, tell us the time and the game name.

What is the daily earning limit?

There is a daily cap on data you can earn across all games. It resets every day at midnight (Korea time), the first-win bonus does not count toward it, and after the cap you can keep playing as practice without earning. Watching ads alone never earns data.

Where do I get the answer to my inquiry?

In My inquiries on this page. If you leave an email or mobile number, we also notify you by email or text when the answer is posted.

See game rules and reward details ›

Send a 1:1 inquiry

Tell us about any problem with earning, data exchange or playing. We reply within 1–2 business days.

Inquiry type

Your contact is only used for answer alerts. Do not include passwords or eSIM install details (QR or activation codes).0/2000

Leave an email or mobile number and we'll notify you by email or text when we answer. Without it, you can still read the answer in My inquiries.

My inquiries

Inquiries and answers sent from this device.

No inquiries yet

Once you send an inquiry, you can read the answer here.